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Arequipa a short circuit to visit a great place | From Santo Domingo
From COP 5.890.348
Arequipa, Peru

Arequipa a short circuit to visit a great place | From Santo Domingo

Flash Travel
Created: Friday, June 9, 2023
Ref ID: 5615364
price per person From
COP 5.890.348
Based on 2 adults
Created: Friday, June 9, 2023

About

About the destination

Arequipa is a city in the Southern Coastal region of Peru. Located on a valley alongside the River Chili and surrounded by snow covered peaks such as the Misti Volcano, and the Chachani and Pichu Pichu Mountains, it is Peru's second largest city. Dubbed “the white city” due to the preponderance of buildings made of a lightly coloured volcanic rock named sillar, Arequipa not only glistens in its sunny arid climate but also sit majestically amongst the spectacular volcanoes that act as its backdrop. With an array of stunning colonial buildings, a charming tropical main square, and great local food specialties, even the most casual visitor can keep busy for a few days. Add to this, a sprawling colourful convent complex, the archaeological wonder of Juanita, and a bustling local produce market and it is one of Peru’s most unforgettable cities. Finally, with its close proximity to natural wonders like the Colca Canyon and the Valley of Volcanoes, it quickly enters the realm of can’t miss cities in all of South America. Arequipa is and should be a destination itself.
More info

Included services

19 Oct
Transport from Santo Domingo to Arequipa
Departure
Arajet
LAN Airlines
Multiple airlines Multiple airlines
9:15 AM - Santo Domingo, Las Americas Intl (SDQ)
6:05 PM - Arequipa, Rodriguez Ballon (AQP)
0 PC 1 Stop
DM
DM Arajet - DM 3662
9:15 AM - Santo Domingo, Las Americas Intl (SDQ)
1:10 PM - Lima, Jorge Chavez Intl (LIM)
Transport:  DM3662
Cabin Class: Economy
3h 25m - Connection in Lima, Jorge Chavez Intl (LIM)
LA
LA LAN Airlines - LA 2115
4:35 PM - Lima, Jorge Chavez Intl (LIM)
6:05 PM - Arequipa, Rodriguez Ballon (AQP)
Transport:  LA2115
Cabin Class: Economy
19 Oct
Accomodation
3 Nights
Los Tambos - Boutique
97%
Arequipa - At 1.8 km from the centerBED AND BREAKFASTPuente Bolognesi 129, Arequipa 4001 Habitación estándar doble, 1 cama de matrimonio
A stay at Los Tambos - Boutique places you in the heart of Arequipa, steps from Museum of Andean Sanctuaries and 3 minutes by foot from Iglesia de La Compañía. This spa hotel is 0.4 mi (0.6 km) from Arequipa Plaza de Armas and 0.2 mi (0.3 km) from Museo Arqueológico de la Universidad Católica de Santa María. Relax at the full-service spa, where you can enjoy massages. Additional features at this hotel include complimentary wireless Internet access and concierge services. Getting to nearby attractions is a breeze with the area shuttle (surcharge). Stay in one of 16 guestrooms featuring plasma televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
19 Oct
Tickets
Transfer Aeropuerto Alfredo Rodríguez Ballón - Hoteles en Arequipa-Aeropuerto Alfredo Rodríguez Ballón
Transfer Aeropuerto Alfredo Rodríguez Ballón - Hoteles en Arequipa-Aeropuerto Alfredo Rodríguez Ballón
2 Entrances ( Activity price: 2 )
Transfer Aeropuerto Alfredo Rodríguez Ballón - Hoteles en Arequipa-Aeropuerto Alfredo Rodríguez Ballón
See details
There is a transport in the same day. Check hours
20 Oct
Tickets
8-Hours Tour in Arequipa Laguna de Salinas with Pick-up
8-Hours Tour in Arequipa Laguna de Salinas with Pick-up
2 Entrances ( Adultos desde 18 a 71 años: 2 )
06:00 8-Horas Tour en Arequipa Laguna de Salinas con Recogida
See details
21 Oct
Tickets
A 3-hour Guided Food Tour with 4 Iconic Restaurants of Arequipa
A 3-hour Guided Food Tour with 4 Iconic Restaurants of Arequipa
2 Entrances ( Adultos desde 18 a 65 años: 2 )
13:00 Un tour gastronómico guiado de 3 horas con 4 restaurantes icónicos de Arequipa
See details
22 Oct
Transport from Arequipa to Santo Domingo
Return
Sky Airline
Arajet
Multiple airlines Multiple airlines
7:05 AM - Arequipa, Rodriguez Ballon (AQP)
8:20 PM - Santo Domingo, Las Americas Intl (SDQ)
0 PC 1 Stop
H2
H2 Sky Airline - H2 5102
7:05 AM - Arequipa, Rodriguez Ballon (AQP)
8:40 AM - Lima, Jorge Chavez Intl (LIM)
Transport:  H25102
Cabin Class: Economy
5h 15m - Connection in Lima, Jorge Chavez Intl (LIM)
DM
DM Arajet - DM 3663
1:55 PM - Lima, Jorge Chavez Intl (LIM)
8:20 PM - Santo Domingo, Las Americas Intl (SDQ)
Transport:  DM3663
Cabin Class: Economy
price per person From
COP 5.890.348
Based on 2 adults
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Privacy Policy

IMPORTANT NOTE: For reservations from 2023 onwards, 19% VAT will be charged to national clients at the hotel reception, foreigners are exempt from this tax.


NOTICE OF PRIVACY


In compliance with Statutory Law 1581 of 2012 on Data Protection (LEPD) and concordant regulations, our Privacy Policy aims to: recognize and protect the right of all people to know, update, rectify and even eliminate information about them, stored in our databases or files. As well as inform if these will be subject to transmission and / or transfer to third parties.


The data processing conditions are as follows:


MARVAL CASTRO IMPORTS LLC DBA RESERVEAHORA.COM, identified with registered FEI 38-4197216 , office at 9000a Nw 106 street medley Miami - florida-Usa 33178 , whose telephone number is +17868622591 and its email address [email protected]; You will be responsible for the collection, treatment and protection of your personal data.



In order to receive comprehensive customer service, the personal data collected will be processed for purposes related to the company's corporate purpose. It is optional to provide information regarding Sensitive Data, understood as those that affect privacy or generate some type of discrimination, or about minors.



The Holder's data treatment policy, as well as the substantial changes that occur in it, can be consulted in the following email: [email protected]


The Holder can exercise the rights of access, correction, deletion, revocation or claim for infringement on their data with a letter addressed to RESERVEAHORA.COM SAS, to the email address [email protected] indicating in the subject the right they want to exercise.


INTERNAL MANUAL OF POLICIES AND PROCEDURES FOR THE PROCESSING OF PERSONAL DATA.


1. LEGAL BASIS AND SCOPE OF APPLICATION


The information treatment policy is developed in compliance with articles 15 and 20 of the Political Constitution; of articles 17 literal k) and 18 literal f) of Statutory Law 1581 of 2012, which establishes general provisions for the Protection of Personal Data (LEPD); of article 2.2.2.25.1.1 section 1 chapter 25 of Decree 1074 of 2015, which partially regulates Law 1581 of 2012 (Article 13 of Decree 1377 of 2013).



This policy will be applicable to all personal data registered in databases that are processed by the data controller.



1.1 Scope




This document will apply to all personal data or any other type of information that is used or stored in the databases and files of RESERVEAHORA.COM S.A.S, respecting the criteria for obtaining, collecting, using, treating, processing, exchanging , transfer and transmission of personal data, and establish the responsibilities of RESERVEAHORA.COM S.A.S and its employees in the management and treatment of personal data that rest in its databases and files, in order to guarantee and protect the fundamental right of habeas data of its guests, visitors, clients, users and suppliers within the framework of the provisions of the law.



1.2. Applicable Regulations


- Political Constitution of Colombia


- Law 1581 of 2012


- Decree 1074 of 2015 Chapter 25 and Chapter 26 compilation of the decrees:


- Decree 1377 of 2013


- Decree 886 of 2014


- Circular 01 of November 08, 2016






2. DEFINITIONS


For the purposes of this document, the following definitions must be taken into account in order to apply the personal data processing policy.






1. Authorization: Prior, express and informed consent of the owner to carry out the processing of personal data.


2.Privacy Notice: Verbal or written communication generated by the person in charge, addressed to the Owner for the Treatment of their personal data, by which they are informed about the existence of the information Treatment policies that will be applicable to them, the form to access them and the purposes of the Treatment that is intended to be given to personal data.


3.Database: Organized set of personal data that is subject to treatment.


4.Personal data: Any information linked or that can be associated with one or several determined or determinable natural persons.


5.Public data: It is the data that is not semi-private, private or sensitive. Public data is considered, among others, data related to the marital status of people, their profession or trade and their status as merchants or public servants. Due to its nature, public data may be contained, among others, in public records, public documents, official gazettes and bulletins, and duly executed court rulings that are not subject to confidentiality.




6. Sensitive data: Sensitive data is understood to be those that affect the Owner's privacy or whose improper use may generate discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical convictions, membership of unions, social organizations, human rights or that promote the interests of any political party or that guarantee the rights and guarantees of opposition political parties, as well as data related to health, sexual life, and biometric data.


7. Processor: Natural or legal person, public or private, that by itself or in association with others, performs the processing of personal data on behalf of the controller.




8. Responsible for the treatment: Natural or legal person, public or private, that by itself or in association with others, decides on the database and/or the treatment of the data.


9.Owner: Natural person whose personal data is processed.


10.Treatment: Any operation or set of operations on personal data, such as collection, storage, use, circulation or deletion.


11. Habeas data: Fundamental right of every person to know, update, rectify and/or cancel information and personal data that has been collected and/or processed in public or private databases, in accordance with the provisions of the law. and applicable regulations.


12. Transfer: The transfer of data takes place when the person in charge and/or in charge of the Processing of personal data, located in Colombia, sends the information or personal data to a recipient, who in turn is Responsible for the Treatment and is within or out of the country.


13.Transmission: Treatment of personal data that implies the communication of these within or outside the territory of the Republic of Colombia when its purpose is to carry out a Treatment by the Manager on behalf of the person in charge.


14. Tacit authorization: it will be understood that the Owner has granted authorization for the processing of their personal data when, through their conduct, they reasonably conclude that they granted the authorization.




3. GUIDING PRINCIPLES FOR THE PROCESSING OF PERSONAL DATA


The Company will harmoniously and comprehensively apply the following principles when processing personal data:


1. Principle of legality in terms of data processing: The processing of personal data must be subject, at least, to what is established in the current laws that regulate the matter and provisions that develop it.


2. Principle of purpose: The treatment must obey a legitimate purpose in accordance with the Constitution and the law, which must be informed to the owner.


3. Principle of freedom: Treatment can only be exercised with the prior, express and informed consent of the owner. Personal data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial mandate that relieves consent.


4. Principle of veracity or quality: The information subject to treatment must be truthful, complete, exact, updated, verifiable and understandable. Partial, incomplete, fractional or misleading data should not be processed.


5. Principle of transparency: In the treatment, the right of the owner to obtain from the person in charge of the treatment or the person in charge of the treatment, at any time and without restrictions, information about the existence of their personal data must be guaranteed.


6. Principle of access and restricted circulation: The treatment is subject to the limits that derive from the nature of the personal data, the provisions of the Constitution and the law. In this sense, the treatment can only be done by persons authorized by the owner and/or by persons authorized by law or judicial authority.




7. Security principle: The information subject to treatment must be handled with the necessary technical, human, and administrative measures to provide security to the records, avoiding their adulteration, loss, consultation, use, or unauthorized or fraudulent access.


8. Principle of confidentiality: All persons involved in the processing of personal data that are not of a public nature are obliged to guarantee the confidentiality of the information, even after the end of their relationship with any of the tasks that comprise the treatment, being able to supply or communicate personal data only when permitted by law and in the terms provided by law.






4. RIGHTS OF HOLDERS






RESERVEAHORA.COM S.A.S., in all processing of personal data will be respectful of the rights of the owners. For the purposes of this manual, the owner of personal data will have the following rights:


1. Know, update and rectify your personal data in front of those responsible for the treatment or those in charge of the treatment. This right may be exercised, among others, against data that is partial, inaccurate, incomplete, divided, misleading, or whose processing is expressly prohibited or has not been authorized.


2. Request proof of the authorization granted to the data controller except when expressly exempted by law.


3.Be informed by the person in charge of the treatment or the person in charge of the treatment, upon request, regarding the use that has been given to your personal data.


4. Submit complaints to the Superintendence of Industry and Commerce or to the competent authority in this matter for violations of the law that regulates the protection of personal data and other regulations that modify, add or complement it.


5.Revoke the authorization and/or request the deletion of the data when the principles, rights and constitutional and legal guarantees are not respected in the treatment. The revocation and/or deletion will proceed when the Superintendence of Industry and Commerce, or the competent authority, has determined that in the treatment the person in charge or in charge has incurred in conduct contrary to current regulations.


6. Free access to your personal data that has been processed.






4.1 Authorization of the owner


Any treatment that the Company makes of personal information requires the prior and informed authorization of the owner, which must be obtained by any means that can be subject to subsequent consultation. The authorization will not be necessary in the exceptions provided by law, by way of example and without prejudice to the regulations that modify, add or complement, the authorization will not be necessary in the following cases:


1. Information required by a public or administrative entity in the exercise of its legal functions or by court order.


2. Data of a public nature.


3.Cases of medical or health urgency.


4. Treatment of information authorized by law for historical, statistical or scientific purposes.


5.Data related to the Civil Registry of people.




Tacit authorization: it will be understood that the Owner has granted authorization for the processing of their personal data when, through their conduct, they reasonably conclude that they granted the authorization.






4.2 Duty to inform the owner


The person responsible for the treatment, when requesting the authorization from the owner, must clearly and expressly inform him of the following:


1. The treatment to which your personal data will be submitted and the purpose thereof;


2. The optional nature of the answer to the questions that are asked, when these are about sensitive data or about the data of girls, boys and adolescents;


3. The rights that assist you as the owner;


4. The identification, physical or electronic address of the data controller.




4.3. Means to grant authorization


The authorization may consist of a physical or electronic document, data message, internet, websites or in any format that allows guaranteeing its subsequent consultation, or through an appropriate technical or technological mechanism, which allows expressing or obtaining consent, through which It can be unequivocally concluded that if the owner had not acted, the data would never have been captured and stored in the database. The authorization will be generated by The Company and will be made available to the owner in advance and prior to the processing of their personal data.


5. DUTIES OF THE DATA CONTROLLERS AND DATA PROCESSORS


Those responsible for the treatment must comply with the following duties, without prejudice to the other provisions set forth in this manual and in the provisions that regulate their activity:


5.1. Duties of data controllers:


1. Guarantee the owner, at all times, the full and effective exercise of the right to the protection of their personal data in the terms established in the current regulations applicable in this matter.


2. Request and keep a copy of the authorization granted by the owner for the minimum time in accordance with the provisions of current regulations.


3.Inform the owner about the purpose of the collection and the rights that assist him by virtue of the authorization granted.


4. Keep the information under the necessary security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.


5. Guarantee that the information provided to the person in charge of the treatment is true, complete, exact, updated, verifiable and understandable, in the manner and under the terms authorized by the Holder.


6.Update the information, communicating in a timely manner to the person in charge of the treatment, all the news regarding the data that the owner has previously provided and adopt the other necessary measures so that the information provided to it is kept updated.


7. Rectify the information when it is incorrect and communicate what is pertinent to the person in charge of the treatment.


8. Provide the person in charge of the treatment only data whose treatment is previously authorized in accordance with the provisions of the current regulations applicable to this matter.


9. Require the person in charge of the treatment at all times, respect for the security and privacy conditions of the owner's information.


10. Process the queries and claims formulated in the terms indicated in this manual and in the current regulations applicable to this matter.


11. Inform the person in charge of the treatment when certain information is under discussion by the owner, once the claim has been filed and the respective procedure has not been completed.


12.Inform at the request of the owner about the use given to their data.


13. Inform the data protection authority when there are violations of security codes and there are risks in the administration of the information of the holders.


14. Comply with the instructions and requirements issued by the Superintendence of Industry and Commerce.






5.2 Duties of those in charge of treatment.


Those in charge of the treatment must comply with the following duties, without prejudice to the other provisions set forth in this manual and in the regulations that regulate their activity:


1. Guarantee the owner the protection of their personal data at all times, the full and effective exercise of the right of habeas data.


2. Keep the information under the necessary security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.


3. Timely update, rectify or delete the data under the terms of this manual or in accordance with the provisions of the applicable current regulations.


4.Update the information reported by those responsible for treatment within the following five (5) business days, counted from the receipt of your request.


5. Process the queries and claims made by the owners in the terms indicated in the current regulations.


6. Register in the database the legend "claim in process" in the manner in which it is regulated by current regulations.


7.Insert in the database the legend "information under judicial discussion" once notified by the competent authority about judicial processes related to the quality of personal data.


8. Refrain from circulating information that is being controversial by the owner and whose blocking has been ordered by the Superintendence of Industry and Commerce or any other competent authority.


9. Allow access to information only to people who can have access to it.


10. Inform the Superintendence of Industry and Commerce or the competent authority when there are violations of the security codes and there are risks in the administration of the information of the holders.


11. Comply with the instructions and requirements issued by the Superintendence of Industry and Commerce or the competent authority in this matter.






6. TREATMENT AND PURPOSES OF THE DATA PROVIDED


The personal data that is collected will be included in a database and will be used directly or through those responsible or in charge in the terms established in the applicable regulations in this matter, for the direct and indirect purposes related to the object. and company purposes. The general purposes are indicated without prejudice to the fact that each authorization includes the particular purposes with respect to each relationship with the Data Owner:


1.Operation and registration activities.


2. Statistical analysis, referencing, consultation in public databases, verification and audits.


4. Achieve efficient communication related to our services and other activities related to the company's own functions.


5. Maintain an efficient communication of the information that is useful in the contractual or commercial relationships in which the Owner of the Information is a party.


6.For statistical, control, supervision and commercial information purposes. As a consequence of the authorization, the Company may collect information on commercial relations with other entities, consultation of financial data in the risk centers that manage financial information databases and the data required to manage the contractual or commercial relationship with the owner.


7. Comply with the obligations contracted by The Company with the Holders of the Information.


8.Use in communication campaigns, dissemination and promotion of products, activities or services.


We warn that third-party providers may be involved in these activities (such as providers of reservation systems, travel agencies, call centers, banks, insurance companies.


Additionally, our users, in their capacity as holders of the data collected, by accepting this privacy policy, authorize us to:


Use the information received from them, for marketing purposes of their products and services, and of the products and services of third parties with which RESERVEAHORA.COM S.A.S maintains a business relationship.


7. TREATMENT OF SENSITIVE DATA


For the purposes of this manual and as established by current regulations, sensitive data is understood to be those that affect the privacy of the owner or whose improper use may generate discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical convictions, membership in trade unions, social organizations, human rights organizations or those that promote the interests of any political party or that guarantee the rights and guarantees of opposition political parties, as well as data related to health, sexual life and biometric data.


7.1. Treatment of sensitive data


In general terms, the company will refrain from processing sensitive data in accordance with the limitations imposed by current applicable regulations. It is understood that the processing of this type of data can be carried out when one of the following circumstances occurs:


1. The owner has given his explicit authorization to said treatment, except in cases that in accordance with the provisions of current regulations, the granting of authorization is not required.


2. The treatment is necessary to safeguard the vital interest of the owner and he is physically or legally incapacitated. In these events, the legal representatives must grant their authorization.


3. The treatment is carried out in the course of legitimate activities and with due guarantees by a foundation, NGO, association or any other non-profit organization, whose purpose is political, philosophical, religious or union, provided that it is refer exclusively to its members or to people who maintain regular contact by reason of its purpose. In these events, the data may not be provided to third parties without the authorization of the owner.


4. The treatment refers to data that is necessary for the recognition, exercise or defense of a right in a judicial process.


5. The treatment has a historical, statistical or scientific purpose. In this event, the measures leading to the suppression of the identity of the holders must be adopted.


7.2 Treatment of personal data of children and adolescents.


The processing of this type of personal data requires special respect for the prevailing rights of children and adolescents.


The use of the personal data of children and adolescents is prohibited in the Company except in the cases permitted by the current regulations applicable in this matter.




8. PROCEDURES






RESPONSIBLE FOR THE ATTENTION OF REQUESTS, QUERIES AND CLAIMS


The Owner can at any time request The Company access to the personal data that it has registered, as well as request the correction, update or deletion of their personal data, revoke the authorization granted for the treatment of these and in general exercise the rights that granted by law by submitting queries and claims through the following instances or means:






Clients and suppliers: send a request to the email [email protected], or through the PQRS option service on our website https://reserveahora.com/ES/


8.1. inquiries


The owners or their successors in title may consult the personal information of the owner that rests in the Company's database. The person in charge or in charge of the treatment must provide them with all the information contained in the individual record or that is linked to the identification of the owner. The query will be made to the email as indicated in the previous point or by the means enabled by the Company for this purpose, as long as proof of this can be maintained.


The query will be answered within a maximum term of ten (10) business days from the date of receipt. When it is not possible to respond to the query within said term, the interested party will be informed, stating the reasons for the delay and indicating the date on which the query will be addressed, which in no case may exceed five (5) business days following the expiration of the first term.




8.2 Claims


The owner or his successors in title who consider that the information contained in a database must be corrected, updated or deleted, or when they notice the alleged breach of any of the duties contained in the Constitution and the law, may file a claim with the responsible or in charge of the treatment designated by the Company, which will be processed under the following rules:


1. The claim will be formulated by means of a request directed with the identification of the owner, the description of the facts that give rise to the claim, the address, and accompanying the documents that you want to assert. If the claim is incomplete, the interested party will be required within five (5) days following receipt of the claim to correct the failures. After two (2) months from the date of the request, without the applicant submitting the required information, it will be understood that the claim has been withdrawn.




2. In the event that the person receiving the claim is not competent to resolve it, they will transfer it to the appropriate person within a maximum term of two (2) business days and inform the interested party of the situation.


3. Once the complete claim is received, a legend that says "claim in process" and the reason for it will be included in the database, within a term of no more than two (2) business days. Said legend must be maintained until the claim is decided.


4. The maximum term to address the claim will be fifteen (15) business days from the day following the date of receipt. When it is not possible to address the claim within said term, the interested party will be informed of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term.






9. PRIVACY NOTICE


The Privacy Notice is the physical, electronic document or in any other format known or to be known, which is made available to the Holder for the processing of their personal and sensitive data. Through this document, the Holder is informed of the information regarding the existence of the information processing policies that will be applicable to him, the way to access them and the characteristics of the treatment that is intended to be given to personal and sensitive data.




10. PROCEDURE FOR STORING PERSONAL DATA INFORMATION


The company will adopt all the appropriate and sufficient technical and administrative measures that allow the care and conservation of the personal data of the holders, avoiding its adulteration, loss, consultation, use or unauthorized or fraudulent access.


In the same way, the implementation of these measures will allow the conservation of the authorization granted by the owners of the personal data for their treatment. The company will adopt all the mechanisms to keep the information confidential and will refrain from using the information for purposes other than those expressly authorized by the owner.


 


11. FINAL DISPOSAL AND DATA SECURITY


Those in charge of each database and the Systems and Technological Support Manager are responsible for ensuring that only authorized officials have access to the personal databases that the Company has. The company has secure protocols at the computer level, access restrictions and internal development practices for secure software that allow the protection of stored information.


At the time the Holder requests it or when the Holder's information is not required by the Company in accordance with the treatment policies and the purposes established in this Manual, the Holder's information contained in the respective Bases will be deleted. of data.


 


12. DATA TRANSFER


The transfer of data takes place when the person in charge and/or in charge of the Processing of personal data in accordance with the provisions of this Manual, sends the information or personal data to a recipient, who in turn is Responsible for the Treatment and is inside or outside the country.


The transfer of personal data is allowed as long as the Owner of the information has authorized the transfer by any of the means and in accordance with the provisions of section 4.1 of this Manual. In any case, the Receiver of the information must guarantee the security of the information and the adequate levels of data protection.


 


12.1 Transfer of Data to Third Countries


The transfer of personal data from any type of countries that do not provide adequate levels of data protection is prohibited. It is understood that a country offers an adequate level of data protection when it complies with the standards set by the Superintendence of Industry and Commerce on the matter.


The prohibition does not apply when: Information in respect of which the owner has granted his express and unequivocal authorization for the transfer. Exchange of medical data, when required by the treatment of the owner for reasons of health or public hygiene. Bank or stock transfers, in accordance with the legislation that is applicable to them. Transfers agreed within the framework of international treaties to which the Republic of Colombia is a party, based on the principle of reciprocity. Transfers necessary for the execution of a contract between the owner and the data controller, or for the execution of pre-contractual measures as long as the authorization of the owner is obtained. Transfers legally required to safeguard the public interest, or for the recognition, exercise or defense of a right in a judicial process, as well as other cases determined by law, the Superintendence of Industry and Commerce or the competent authority.




13. DATE AND VALIDITY PERIOD


This Manual of Policies and Procedures for the Treatment of Personal Data will be in force as of February 20, 2023.


Period of validity: The period of validity for the treatment of personal and sensitive data will be the reasonable time to comply with the purposes of the treatment of the information.


 


14. PRIVACY POLICIES


 


COLLECTION OF PERSONAL INFORMATION


At https://reserveahora.com/ES/, hereinafter "site", we request information from our clients to improve the experience and communication of products, services and commercial activities. For this purpose, we collect data such as your name, email and address, which is provided by you when you register on our site or when you request a service. For security, the information about your means of payment is not processed or stored directly by us, to maintain its privacy, the information is processed solely between you and our provider of the electronic payment system Stripe.


By using the site https://reserveahora.com/ES/, you are accepting the policies stated here.


 


USE OF PERSONAL INFORMATION


At https://reserveahora.com/ES/ we can use the information collected on the site to process and complete your requests and services, as well as to carry out billing processes. We also use email addresses in various places within the site, so that we can send email communications related to your request or your service. In addition, the site keeps a record of your purchases and any other information that allows us to improve and personalize your shopping experience. We also monitor the site to check traffic patterns in order to improve its design and the products and services we offer.


Through the information you provide us, we can fulfill the purpose of building better communication about our products, events, commercial activities or customizing your shopping experience on our site. In addition, it allows us to comply with the purposes that are provided within our data processing policy.


All data that you voluntarily provide us on the site will be processed in accordance with the provisions of the INTERNAL MANUAL OF POLICIES AND PROCEDURES FOR THE TREATMENT OF PERSONAL DATA.




SECURITY


The personal information that is received by the site is protected from any unauthorized access, treatment and/or disclosure. This protection is provided through servers and internal security protocols applicable to its transfer, transmission and in general to all activities related to the treatment established in the INTERNAL MANUAL OF POLICIES AND PROCEDURES FOR THE TREATMENT OF PERSONAL DATA of RESERVEAHORA.COM S.A.S.


Additionally, buying at https://reserveahora.com/ES/ is 100% secure. Our electronic commerce technology platform and our payment ally Stripe are PCI certified, and have obtained regulatory licenses around the world, for the secure handling of payment method information enabled on our platform.


We recommend that you consult Stripe's policies and conditions at the web address https://stripe.com/es-mx and use the safe modes of your browsers and Internet security programs.


 


COOKIES


Cookies are small data files that web portals such as https://reserveahora.com/ES/ save in your browser and optionally on your hard drive. Cookies allow us to "remember" information about your preferences and session, and allow you to move within the areas of our web portal without re-entering your data. This makes it possible to create a more personalized and comfortable shopping experience.


https://reserveahora.com/ES/, uses a third party to place cookies on your computer, to collect information that is not personal and identifiable.


This information is used for statistical analysis only and then the information is permanently deleted. You can delete cookies at any time from your computer. You are not given access to information from your computer or from you, unless you want it and provide it directly. You can accept or deny the use of cookies, however, most browsers automatically accept cookies as it serves to have a better web service. Although you can configure your Internet browser so that it does not accept cookies, these are necessary to be able to see, create an account, or make purchases through the https://reserveahora.com/ES/ portal.


LINKS TO THIRD PARTIES


This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or data protection of those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.






CONTROL OF YOUR PERSONAL INFORMATION


At any time you can restrict the collection or use of personal information that is provided to our website. Every time you are asked to fill in a form, such as user registration, you can check or uncheck the option to receive information by email. In case you have checked the option to receive our newsletter or advertising you can cancel it at any time. This company will not sell, assign or distribute the personal information that is collected without your consent, unless required by a judge with a court order.


RESPONSIBILITY OF THE USER


By entering this portal, you agree not to use any device, software, routine or data to obstruct or attempt to obstruct the proper functioning of the portal https://reserveahora.com/ES/, or any activity carried out on this portal. You further agree not to use or attempt to use any engine, software, tool, agent, data, or other device or mechanism (including, without limitation, browsers, spiders, robots, digital characters, or intelligent agents) to navigate or search the https portal. ://reserveahora.com/ES/ other than the search engine or search agents provided by RESERVEAHORA.COM S.A.S, or available browsers.


 


MODIFICATIONS TO THE PRIVACY POLICY


This policy is likely to be updated, for this reason we recommend all users to check periodically at https://reserveahora.com/ES/ in order to find out how their information is being protected. In any case, you can always consult and accept this policy before placing your orders through our site.


 


CONTACT INFORMATION


For the purposes of comments or concerns related to this policy, you can contact the email [email protected] or the hotline 3116462045